Covid-19: Les Gets resort is dedicated to your safety

Our commitments for your safety

Below is a non-exhaustive list of the measures taken by the various services and socio-professional staff at the resort. It will be updated regularly based on the governmental directives and the information we receive.

Health pass in Les Gets

  • Ski lifts : Health pass not compulsory. Wearing a mask remains compulsory on the ski lifts.
  • Alta Lumina : Mandatory health pass (except for children under 18)
  • Les Gets Golf : Mandatory health pass
  • The swimming lake : Health pass not compulsory
  • The Wibit park: Mandatory health pass (except for children under 18)
  • The little train : Health pass not compulsory
  • The Mechanical Music Museum: Mandatory health pass (except for children under 18)
  • Les Gets cinema: Mandatory health pass
  • The library : Mandatory health pass
  • Sources du Chéry Spa and Sport’N’Chéry : Mandatory health pass
  • Art’N’Chéry Gallery : Health pass not compulsory but limited to 50 people
  • The Tourist Office : Health pass not compulsory


  • Health pass not compulsory. Wearing a mask remains compulsory in waiting areas, when boarding and while travelling on lifts.
  • We encourage you to order your passes online to avoid queues at the ticket office and contact with others –> Bonus: passes are cheaper online !
  • Physical distancing will be implemented in queues (floor markings in waiting areas at the ticket office).
  • Alcohol-based hand sanitizer will be provided at the ticket office and when boarding lifts.


Lift passes

Refund of unused passes (no supporting documents required):

If you want to cancel your order, your unused passes will be refunded free of charge, without any supporting documents required. 
Please send us your request in writing to the following email address no later than the first day of validity of your pass.


Restaurants, bars & cafés

Health pass mandatory from 18 years old

Control of the health pass is the responsibility of the establishments. We remind you that the sanitary and barrier measures are still in force.

Several restaurants continue to offer takeaway and/or delivery services. See the list below (in French) :


Health measures in place :

  • All staff must wear masks and wash their hands very regularly.
  • Hand sanitiser is available at the entrance to each establishment.
  • Customers in cafés, bars and restaurants must wear masks, except when seated at tables.
  • A distance of one metre between each person will be indicated by signage, markings on the floor and verbal instructions.
  • A distance of one metre will be observed between each table.
  • Menus will be distributed so as to avoid all contact: slate, verbally or QR code. Laminated menus will be cleaned after each time they are handled and paper menus will be single-use only.
  • A distance of 1 metre must be observed between staff and customers at the bar.
  • Contactless payment (prepayment, bank transfer, bank card or QR code) is recommended, and paying at your table is encouraged.




  • Masks must be worn by staff.
  • Pedestrian traffic and the presence of customers in main common areas are managed to ensure social distancing, based on the layout of the premises.
  • Buffets are organised so as to prevent customers and employees grouping together.

Rental chalets and apartments:

  • Reinforced cleaning and disinfection protocols using appropriate equipment and virucidal products.
  • The relevant date and disinfection protocol are displayed in all accommodation.
  • The hosting protocol is adapted to take account of barrier gestures.
  • Some accommodation locations have reinforced their preventive and/or cleaning measures (electrostatic disinfectant spraying, contactless payment encouraged, etc.).
Conditions for cancellation
  • Les Gets Réservation 

Cancellation and refund of the stay in the case of exceptional and unavoidable circumstances having important consequences on the progress of your stay (i.e. in the case of border closures, or in the case of services unavailable due to the Covid-19 crisis), refund of the stay (excluding booking fees, agency fees, cancellation insurance).

Cancellation and refund* in case of :
– Lockdown of the traveller’s place of residence.
– Lockdown of the village of Les Gets
– Closure of Les Gets resort for health reasons
– Borders closure
*except booking fees, agency fees, cancellation insurance

Therefore, only the restriction to visit Les Gets resort of Les Gets, imposed by governmental measures, will open rights for a refund. The cancellation of events, the closure of bars or possibly of ski lifts do not constitute a valid reason for a refund of your stay.

Please note that the flexible cancellation conditions do not cover the case of Covid-19 related illness. We invite you to take out the optional cancellation insurance offered (4% of the total amount of the booking) if you wish to be insured for this case.

–> Contact Les Gets Réservation to guide you.


  • Agencies, private accommodation providers, hotels, other accommodation on line :

Many hosts have adopted conditions for cancellation. Please contact your host for more information.

Generally speaking, we strongly encourage you to contact your host to find out about their cleaning and safety protocol as well as their terms and conditions for bookings and cancellations.


Day Care

La Ruche Leisure Centre

The leisure centre welcomes children from 3 to 12 years old. Depending on their age, the children will be divided into 2 groups. The programme consists of creative, sporting, playful and festive workshops. The rhythm of the children is respected during all activities. Catering available.

Open from 8 July to 27 August 2021, Monday to Friday from 8.30am to 6pm. Reservation required. 

Prices (half day): 17 €.

777 route du Lac
Tel. +33 (0)7 88 47 92 62

Resort activities

Alta Lumina :

  • Health pass is mandatory
  • Masks must be worn
  • Maximum capacity of the activity reduced by 50%
  • Hand sanitiser provided
  • Regular disinfection of surfaces in contact with visitors
  • Floor markings in the waiting area to ensure social distancing is respected
  • Tickets sold online only

It should be noted that this entire activity takes place outside on an unaccompanied basis (everyone can visit at their own pace), and the pathways are broad enough to allow overtaking while maintaining barrier distances.

Other resort activities  :

The resort’s activity providers have booking and hosting conditions specific to their activity and in accordance with national directives. We advise you to contact them directly for more information.


The free shuttle service will resume from Friday 25 June to Sunday 29 August 2021.

Free shuttles
  • Drivers will be responsible for disinfecting their vehicles daily: stairwell handrails, window ledges, armrests, etc.
  • Passengers will be required to wear masks in shuttles.
  • Differentiated entry and exit in the shuttles: entry through the front door and exit through the rear door.
Little train

For the moment, little tourist trains are forbidden (see prefectural decree). We are waiting for more information to keep you informed.

Events and animations

The following measures are in place to guarantee your safety at our shows and events:

  • All applicable ministerial, prefectoral and municipal orders are being observed
  • Shows and events take place outside where possible
  • Masks must be worn on site for guests aged 11 and over, for audiences, technical staff and restaurant/refreshment bar personnel
  • Gloves must be worn by restaurant/refreshment bar personnel
  • Masks available on request
  • Hand sanitiser provided at the entrance and exit of each site
  • Cleaning protocol organised for the equipment provided
  • Signage installed to ensure social distancing is respected at the entrance and exit of the site and at food and drink service locations
  • Signs and banners to provide information/raise awareness/offer a reminder of the hygiene rules at the entrance to each site
  • Reduced number of participants at workshop

Tourist Information Office

  • Signage, barrier gestures and preventive measures on display, floor markings and customer pedestrian traffic route organised and signposted.
  • Reinforced cleaning and disinfection protocol.
  • Masks must be worn, transparent screens installed, hand sanitiser provided.
  • Premises are aired out.
  • Social distancing must be respected and pedestrian traffic and encounters regulated within the reception area of the Tourist Information Office and queues outside.
  • Contactless payment preferred for shows and events as well as in the shop.
  • Limited self-service documentation. Customers are directed to electronic documents: QR codes displayed to download documents.
  • Face-to-face meetings can be booked at quieter times.
  • Seating and child area closed.
  • No tablets available for public use.
  • Fewer elements on display at reception terminals.
  • “Family Plus” packs prepared in advance.
  • Reinforced display of information outside the Tourist Information Office.
  • Special Covid-19 page on the website and information available at Tourist Information Office receptions on the specific health measures taken by socio-professional staff: stores, accommodation providers, activity providers, etc.

Town Hall

  • Signage, barrier gestures and preventive measures on display, floor markings and customer pedestrian traffic route organised and signposted.
  • Reinforced cleaning and disinfection protocol.
  • Masks must be worn, transparent screens installed, hand sanitiser provided.
  • Outdoor advertising when possible.

For the latest prefectural information concerning the Department of Haute Savoie, please visit the website of Les Gets Town Hall.

Your responsibility for everyone’ safety

We are doing everything we can to ensure you have a memorable and relaxing holiday, but everyone has their own part to play. We thank you in advance for your cooperation.

Before you leave

Stay at home if you are showing symptoms (fever, cough and sore throat, headache, difficulty breathing), even mild ones, of Covid-19.

On site

We would ask that you behave in a responsible and civic manner during your stay in Les Gets, by complying with the provisions set out above in the various facilities and establishments of the resort and by respecting our staff as they apply the health measures. 

We encourage you to stay informed of any changes to the health measures applicable in France and restrictions on travelling abroad.

You think you have symptoms related to Covid-19 ?

You should be tested immediately. Here are the establishments where you can get tested in Les Gets